Legal Disclaimer

Indigo Light Therapies is a holistic health practitioner, specialising in alternative and complementary therapies.
The information presented on this website is not intended as medical advice. The content of this site is for information purposes only and is not intended to diagnose, prevent, treat or cure any illness. Always consult your doctor before starting any complementary therapy treatment. If you are pregnant, or taking medication, or receiving health care treatment for any condition, always consult your GP or medical consultant before trying any complementary or alternative therapy.
If you are suffering from acute symptoms of any kind, please consult your doctor or a healthcare professional immediately.

Copyright Notice

This website and its contents are the copyright of Indigo Light Therapies 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

Your use of indigolighttherapies.co.uk does not grant you a licence or act as a right of use, any of the intellectual property, whether registered or unregistered, displayed on the site without the express written permission of the owner.

You must not breach copyright or intellectual property rights, including but not limited to:

alter or modify any of the code or the material on indigolighttherapies.co.uk;
cause any of the material on the site to be framed or embedded in another website;
create derivative works from the content of the site;
use indigolighttherapies.co.uk for commercial purposes

Privacy Notice

This is the privacy notice of Indigo Light Therapies. In this document, “we”, “our”, or “us” refer to Indigo Light Therapies.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

1. Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Angela Worsley at angela@indigolighttherapies.co.uk

2. Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided. Your contact information includes information such as your address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. This information is collected via a paper-based Client Consultation Record during face to face appointments. It is not replicated or stored electronically. Client Consultation Records are securely stored in accordance with GDPR record-keeping legislation.

3. Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, personal life and information about your health, including medical and psychological conditions. This information is collected via a paper-based Client Consultation Record during face to face appointments. It is not replicated or stored electronically. Client Consultation Records are securely stored in accordance with GDPR record-keeping legislation. All personal information shared verbally during and throughout a face to face appointment is held in the strictest confidence.

4. Complaints regarding content on our website and social media pages
If you complain about any of the content on our website or social media pages, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

5. Communicating with us
When you contact us, whether by telephone e-mail or social media, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our services. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

6. Complaining
In the event that we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

7. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:
• to track how you use our website
• to record whether you have seen specific messages we display on our website.

8. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

9. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Control over your own information

10. Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

11. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by contacting us via email or telephone.
To obtain a copy of any information that is not provided on our website, review your client records or copies of correspondence held on email servers and social media, please write to us via email to make that request.

12. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

13. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

14. How you can complain
If you are not happy with our privacy policy or if you have any complaint then you should tell us.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

15. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

16. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.

17. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us via angela@indigolighttherapies.co.uk